We want you to be 100% satisfied with the products you receive and the service we provide, so if there is any issues with your order, then please contact us and we will be happy to rectify it as swiftly as possible. If you are unhappy with your order or wish to return it, you can return the order to us within 28 days providing the product has not been opened. Unfortunately any delivery costs incurred for returning an order cannot be reimbursed. In order to assist us resolve any issues to your satisfaction we would request that customers contact us as swiftly as possible following order placement if you have any reason to cancel or change your order details.